tap555 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all services on the tap555 platform. When you create an account on tap555, use our services, or contact us, you agree to the terms of this Policy.

The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is stored and used. Reading our Terms and Conditions will give you a full understanding of the overall terms of service.

tap555 reserves the right to update this Policy. Users will be notified in a timely manner of any significant changes. Continued use of the service after any changes will be considered as your acceptance of the updated terms.

2. Types of Information Collected

2.1 Information You Provide Directly

We collect information you voluntarily provide during account registration and use of the service. This includes:

• Full name, date of birth, and national ID details (for age verification)
• Mobile number and email address
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
• Username and password (stored in encrypted form)
• Messages sent for support or complaints

2.2 Automatically Collected Information

When you use the tap555 website or app, certain technical information is automatically recorded:

• IP address and device identifier information
• Browser type and operating system
• Session duration and page visit history
• Information obtained from cookies and similar tracking technologies
• Transaction history and betting activity logs

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may also collect information from trusted third-party verification services. This information is used solely to ensure the security of your account.

3. Purposes of Using Information

Collected information is used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals — ensuring secure transactions via bKash, Nagad, Rocket, and Upay
• Operating betting and gaming services
• Providing bonus, cashback, and VIP program benefits
• Customer support — providing service in Bengali and English via live chat and email
• Detecting fraud and ensuring account security
• Meeting legal obligations and conducting internal audits
• Improving service quality and analysing user experience

tap555 never sells or commercially rents your personal information to third parties.

4. Data Storage and Security

4.1 Technical Security

tap555 follows industry-standard security practices to keep your information safe. SSL encryption technology is used for all data transfers. Sensitive information — such as passwords and payment details — is stored using hashing and encryption.

4.2 Access Controls

Only employees who need your information to perform their duties can access it. All employees are required to follow strict confidentiality rules. Multiple layers of security are active against unauthorised access.

4.3 Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements. When information is no longer needed, it is securely deleted or anonymised.

5. Sharing Information with Third Parties

tap555 may share information with third parties only in the following circumstances and to a limited extent:

• Service Provider Partners: Selected partners for payment processing, identity verification, and technical support — only within the scope of their designated tasks.
• Game Software Providers: Necessary session information may be shared with studios such as Evolution, Pragmatic Play, JILI, and PG Soft to ensure the gaming experience.
• Legal Obligations: Information may be disclosed under lawful orders from a court or relevant authority.
• Business Transfers: In the event of a future merger or acquisition, users will be notified in advance.

Partners with whom information is shared are contractually required to maintain the same level of privacy protection.

6. Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. tap555 uses cookies for the following reasons:

• Maintaining login sessions and ensuring secure authentication
• Remembering language and display preferences
• Analysing site usage patterns to improve service quality
• Detecting fraudulent activity

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain necessary cookies may limit site functionality and affect the login process.

7. Your Rights

As a tap555 user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of incorrect or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that the use of your information be limited.
• Right to Data Portability: You can request to receive your information in a structured format.

To exercise these rights, please contact us directly through the contact details listed below. We will generally respond to your request within a reasonable time.

8. Protection of Minors

tap555 strictly does not provide services to anyone under the age of 21. Age is verified at registration and we do not knowingly collect or store information from any person under 21.

If you believe information about a minor exists in our systems, please notify us immediately. After verification, that information will be deleted and the associated account will be closed. Further guidance on the protection of minors can be found on the Responsible Gaming page.

9. International Data Transfers

tap555's servers may be located in various countries. Your information may sometimes be transferred outside Bangladesh for processing. In such cases we ensure that:

• Transferred information will be held under adequate protection
• Data protection agreements will be in place with the relevant parties
• Only the minimum information necessary to operate the service will be transferred

10. Policy Changes and Updates

This Privacy Policy may be updated from time to time. For significant changes, a notification will be sent to your registered email or mobile number, or clearly announced on the site.

Continued use of the service after any changes will be considered as your acceptance of the updated policy. We recommend checking this page regularly, especially taking note of the "Last Updated" date. You can also read our About Us page to learn more about us.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: